Please arrive on time for your appointment or at least five minutes before. We allow only a 5 min late grace period, If you are late by more this is grace period then we may not be able to carry out the work requested.
We understand that there may be occasions when you need to cancel or reschedule your appointment. To ensure the smooth operation of our business and provide the best service to all our customers, we have implemented the following appointment cancellation policy:
As outlined in our Terms and Conditions, and due to limited workshop availability, all bookings valued at over £100 now require a 10% non-refundable deposit.
Your chosen appointment date and time will be provisionally held for 48 hours. If the deposit is not received within this timeframe, the booking will automatically be cancelled and the appointment will be made available for other customers to book.
If you fail to show up for your scheduled appointment without any prior notice, you will be considered a “no-show.” No-shows will result in a cancellation fee and will affect your ability to schedule future appointments.
We understand that unforeseen circumstances may arise, and we will make exceptions for emergencies or unavoidable situations. In such cases, please contact us as soon as possible to discuss your situation and potential alternatives.
